Frequently Asked Questions
Everything you need to know about your Passage Publishing order
What is the shipping timeframe for new releases?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-15 business days depending on customs.
How do I track my delivery?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific return restrictions.
Do you ship internationally?
Yes, Passage Publishing ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my Passage Publishing garments?
To preserve the quality of the fabric and prints, we recommend washing items inside out in cold water and hanging them to dry. Avoid high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.